PASS Community Summit 2008: Microsoft Customer Service and Support (CSS)

Bob Ward

Microsoft Corp.

Bob Ward is a principal escalation engineer in Microsoft Customer Service and Support (CSS) based in the Microsoft Regional Support Center in Irving, Texas. He has worked with Microsoft since 1993 and has now supported every release of Microsoft SQL Server from 1.1 for OS/2 to SQL Server 2008. Bob has been presenting topics on SQL Server at the PASS Summit since 2003. His background in the computer industry spans 22 years and includes database development projects with companies like General Dynamics, Harris Hospital, and American Airlines. Bob graduated with a bachelor’s degree in computer science from Baylor University in 1986. Bob has co-authored the book SQL Server 2005 Practical Troubleshooting: The Database Engine including chapters on advanced data recovery and troubleshooting critical errors.

Co-Presenting with Keith Elmore:

CSS - SQL Server 2008 Engine Performance and Advanced Diagnostics (DBA Track)

Presenting:

CSS - Debugging the Memory of SQL Server 2008



Register Now for PASS Community Summit 2008 and this CSS seminar!